Need help, found a bug, or want to suggest a new converter? You can reach us by email and we’ll do our best to get back to you.
Local processing — Files are processed locally in your browser. We do not upload your files to our servers.
Email: hello@snapconvert.org
If clicking the email address doesn’t open your mail app, copy the address or use “Open in Gmail”.
To get faster help, include
Tool page URL: (the converter you used)
Device: Android / iPhone / Windows / Mac
Browser: Chrome / Safari / Firefox / Edge
Input → output: (example: WebP → JPG)
What happened: (error message, or what you expected vs. what you got)
Screenshot: optional, but very helpful
Report a bug (copy/paste template)
Subject: Bug report — [Tool name] Tool URL: Device + browser: File type + approximate size: Steps to reproduce: Result / error:
Request a new converter
We’re building SnapConvert as a growing toolbox. If you want a new converter, email us with:
- Input → output: (example: MOV → MP4)
- Typical file sizes: small / medium / large
- Why you need it: your use case
Response time
We aim to respond as quickly as possible. Depending on volume, replies may take up to 1–2 business days.
Privacy note
Please avoid sending sensitive personal information by email. Email messages may include standard metadata (like your email address and timestamps). For details, see our Privacy Policy.